Have a question that’s not listed here? No worries! Feel free to reach out to our support team at support@secretcoco.com – we’re happy to help!
We know how important it is for lingerie to fit perfectly! Each product page includes a detailed size chart to help you find your ideal size. If you need additional guidance, our support team is happy to assist you with personalized recommendations.
No worries! We offer a one-time free size exchange for the correct size within 14 days of receiving your order. Simply contact us, and we’ll assist you in choosing the right size and arranging the exchange.
Yes! If your preferred size is out of stock in the set you originally ordered, we can offer a one-time exchange for a different set available in your correct size. Just reach out to our team, and we’ll help you find a perfect alternative.
We ship worldwide! No matter where you are, we’ll get your SecretCoco favorites delivered right to your door.
Delivery times vary by country, but most orders arrive within 5-10 business days. You’ll receive a tracking number as soon as your order is processed, so you can follow your package every step of the way.
Once your order is shipped, you’ll receive a tracking email with a link to follow your package’s journey. If you haven’t received it, please check your spam folder or contact our support team for assistance.
Yes! We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags intact to qualify for a refund or exchange.
1. Contact our support team to initiate your return.
2. Fill out the return form (provided in our return email).
3. Ship your package using a tracked method to our international warehouse.
4. Send us your tracking details via email.
Once we receive and inspect your return, we’ll process your refund or exchange. Return shipping costs are the responsibility of the customer.
If your item arrives damaged or defective, please email us within 7 days of delivery with clear photos of the issue. We’ll send a free replacement or offer a resolution right away.
Absolutely! We use premium fabrics, luxurious lace, and expert craftsmanship to ensure every piece is comfortable, flattering, and durable. Thousands of women trust SecretCoco for their special moments.
To keep your lingerie in perfect condition:
✔ Hand wash in cold water with mild detergent.
✔ Lay flat to dry—avoid tumble drying.
✔ Store in a cool, dry place to maintain fabric quality.
